My Windows PC is not showing the NuPrime DAC

1. Check the Sound setting in the Control Panel. Verify that the NuPrime DAC is selected. If it is not showing, the device driver was not installed correctly. 2. Go to Device Manager to check the USB audio device driver is installed and without any conflict. Remove conflicting USB audio devices. There are several places to check: a) […]

How to remove hissing or huming noise ?

If you are hearing noticeable (i.e. about 5 feet away from the speaker) noise, the first step is to determine the source of the noise. The high-frequency noise and grounding flaws created by custom modifications or aging upstream components such as a CD player, D/A converter, or preamplifier may be audible as a loud hissing […]

How to play DSD on NuPrime device ?

We recommend JRiver Media Center for its ease of use and setup. Please refer to this setup guide: https://nuprimeaudio.com//wp-content/uploads/JRiver-Configuration-for-DSD-Playback.pdf For Foobar please refer to this general purpose USB audio playback guide: foobar2000_dsd

How does NuPrime determine the “Displayed Sampling Rate”?

There are two ways to determine the sampling rate: Use meta data from the source music. If the meta data is wrong or the source does not contain any sampling rate data, then NuPrime device will not display the correct sampling rate.  Even if the display does not show the correct sampling rate, the decoding will not […]

How can DAC-10/10H line out be turned off ?

DAC-10 / 10H line out can be turned off by holding the Mute button for 3 seconds. The line out will not automatically turn off when the headphone is inserted because there are multiple headphone outputs. To enable the line out again, press and hold the Mute button for 3 seconds.

Can’t play DSD256 with Audirvana 2.5 on a Mac

Mac OSX does not support native DSD. It only supports DoP (DSD over PCM).  Since encoding DSD into DoP requires twice the bandwidth, when using NuPrime’s DAC with Mac OSX, the support of DSD is limited to half of the maximum decoding capability of the DAC. From Audirvana: “To listen to DSD files from a […]