USA Support
Help Desk & Service Center
For product return or service, it is not necessary to call. Please follow the following process:
- Create a Help Desk ticket at store.nuprimeaudio.com/helpdesk. A Help Desk Ticket will ensure that your support request is being monitored and we have a complete history of your problems.
- Include a sheet of paper with the Help Desk Ticket ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
- Send the item to USA Service Center after receiving acknowledgment from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)
NuPrime will no longer service pre-2014 NuForce high end Reference products. We might be able to offer “trade-in” discount for Nuforce products. Please contact sales@nuprimeaudio.com.
Pre Sales Consultant
John Casler
Tel: +1-310-446-0138
1875 S. Beverly Glen Blvd, Suite 107
Los Angeles, CA 90025
E-mail: bioforce_inc@hotmail.com
Aamir Vahidy (US Distributor)
Tel: +1-416-821-4723
Nuprime Sales Office
sales@nuprimeaudio.com
USA Support Office Hours
Contact USA & Canada distributor, Aamir Vahidy, at 1-416-821-4723 if you need to talk to sales or support by phone.
If your product is non-functional or is defective, please create a Help Desk ticket to provide the problem description and product serial number. A Help Desk ticket can be reviewed by sales, support, and engineering staff to provide you with better service.
USA sales related email (also for dealer or resellers inquiries):
* For USA customers, please contact distributor or dealers directly.
USA Distributor: sales@summithifi.com or
Nuprime Sales: sales@nuprimeaudio.com
Support related email:
sales@summithifi.com or support@nuprimeaudio.com
Service Center
Rafael Lopez
262 East 37 Street
Hialeah FL 33013
USA
Tel: +1 (305) 218-5381
Email: helplopez6129@gmail.com
Repair cost:
1) Parts – contact Nuprime Sales if you want to check for the list price.
2) Labor – usually most services take less than 2 hours and cost no more than $150.
* Do not ship to the service center without a Help Desk Ticket number.