USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:

  1. Create a Help Desk ticket at helpdesk.nuoem.com. A help desk ticket will ensure that your support request is being monitored and we have a complete history of your problems.
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
  3. Send the item to USA Service Center after receiving acknowledgment from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)

NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.

Pre Sales Consultant

John Casler
Tel: +1-310-446-0138
1875 S. Beverly Glen Blvd, Suite 107
Los Angeles, CA 90025
E-mail: bioforce_inc@hotmail.com

Aamir Vahidy
Tel: +1-416-821-4723

USA Support Office Hours

Contact USA & Canada distributor, Aamir Vahidy, at 1-416-821-4723 if you need to talk to sales or support by phone.

If your product is non-functional or is defective, please create a Help Desk ticket to provide the problem description and product serial number. A Help Desk ticket can be reviewed by sales, support, and engineering staff to provide you with better service.

USA sales related email (also for dealer or resellers inquiries):
sales@summithifi.com or sales@nuprimeaudio.com

Support related email:
sales@summithifi.com or support@nuprimeaudio.com

Service Center

TDSS C/O Robert Smith
502 K Street
La Porte, IN 46350
USA

* Do not ship to the service center without a Help Desk Ticket number.

International Support

Customers outside of USA should contact the country's distributor for service. If unable to do so, please send email to support@nuprimeaudio.com if you have questions. Please do not depend on email for support, create a Help Desk ticket!

For product return or service, please follow the following process:

  1. Create a Help Desk ticket at helpdesk.nuoem.com
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box.
  3. Send the item after receiving acknowledgment instructions from the Help Desk.
Taiwan Service Center

No.33 Chiu Kan Kou Road
Ray Fong Town
Taipei 22449
Taiwan
Contact: Terry Lin
Phone: +886 2-24574315
TDSS Support
(including NuForce high-end Reference series products)

TDSS C/O Robert Smith
502 K Street
La Porte, IN 46350
USA
Phone: +1-219-809-2420
Email: go2tdss@gmail.com


NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.

  1. Register an account at www.nuoem.com
  2. Visit Membership Subscription section. Subscribe to NuPrime membership (and all others that you care to receive marketing info).
  3. After you have subscribed to a brand, your User Profile will include a field for product registration. Select Update Profile under Membership and go to the bottom of the form. Enter the model# and purchase date in the NuPrime Product Registration field.
  4. Keep a copy of your original sales receipt. If you bought your product from another user without a receipt, you should ask for any purchase info, and register for the product as soon as possible. If there is no other purchase or registration info, we will rely on the item's manufacturing date (which could be many months before it was purchased).
  5. You might want to purchase additional warranty coverage (especially if you have purchased a used product without original sales receipt). Contact sales@nuprimeaudio.com
To download product manual or driver, visit the product page download tab (as show below)