USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:

  1. Create a Help Desk ticket at store.nuprimeaudio.com/helpdesk. A Help Desk Ticket will ensure that your support request is being monitored and we have a complete history of your problems.
  2. Include a sheet of paper with the Help Desk Ticket ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
  3. Send the item to USA Service Center after receiving acknowledgment from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)

NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.

Pre Sales Consultant

John Casler
Tel: +1-310-446-0138
1875 S. Beverly Glen Blvd, Suite 107
Los Angeles, CA 90025
E-mail: bioforce_inc@hotmail.com

Aamir Vahidy (US Distributor)
Tel: +1-416-821-4723

Nuprime Sales Office
sales@nuprimeaudio.com

USA Support Office Hours

Contact USA & Canada distributor, Aamir Vahidy, at 1-416-821-4723 if you need to talk to sales or support by phone.

If your product is non-functional or is defective, please create a Help Desk ticket to provide the problem description and product serial number. A Help Desk ticket can be reviewed by sales, support, and engineering staff to provide you with better service.

USA sales related email (also for dealer or resellers inquiries):
* For USA customers, please contact distributor or dealers directly.

USA Distributor: sales@summithifi.com or
Nuprime Sales: sales@nuprimeaudio.com

Support related email:
sales@summithifi.com or support@nuprimeaudio.com

Service Center

Rafael Lopez
262 East 37 Street
Hialeah FL 33013
USA
Tel: +1 (305) 218-5381
Email: helplopez6129@gmail.com

Old Service Center

*** All staff at this service center have been hit hard by COVID-19 and therefore unable to continue to provide service. If you have items with TDSS, please contact USA distributor.

TDSS / Ozark Mountain Audio
1440 State Hwy 248
Ste Q-189,
Branson, MO 65616

* Do not ship to the service center without a Help Desk Ticket number.

International Support

Customers outside of USA should contact the country’s distributor for service. If unable to do so, please send email to support@nuprimeaudio.com if you have questions or create a Help Desk ticket at store.nuprimeaudio.com/helpdesk.

For Product and Technical enquiries – including Pre-sales recommendations, kindly email to: support@nuprimeaudio.com.

For product return or service – including repairs and spare parts availability, please follow the following process:

  1. Create a Help Desk Ticket at store.nuprimeaudio.com/helpdesk to provide the problem description and product serial number. A Help Desk Ticket can be reviewed by support, engineering and sales staff to provide you with better service. It will ensure that your support request is being monitored and we have a complete history of your problem.
  2. Include a sheet of paper with the Help Desk Ticket ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
  3. Send the item after receiving acknowledgment instructions from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)

Taiwan Service Center

USA Support

(NuForce customers please use store.nuprimeaudio.com/helpdesk)

No.33 Chiu Kan Kou Road

Ray Fong Town

Taipei 22449 Taiwan

Contact: David Lin / Kimi Wu

Phone: +886 2-24574315

Rafael Lopez

262 East 37 Street

Hialeah FL 33013

USA

Tel: +1 (305) 218-5381

Email: helplopez6129@gmail.com

NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.

  1. Register an account at store.nuprimeaudio.com
  2. Go to https://store.nuprimeaudio.com/warranty-registration/
  3. Keep a copy of your original sales receipt. If you bought your product from another user without a receipt, you should ask for any purchase info, and register for the product as soon as possible. If there is no other purchase or registration info, we will rely on the item's manufacturing date (which could be many months before it was purchased).
To download product manual or driver, visit the product page download tab (as show below)