Help Desk & Service Center
For product return or service, it is not necessary to call. Please follow the following process:
- Create a Help Desk ticket at store1.nuoem.com/helpdesk. A Help Desk Ticket will ensure that your support request is being monitored and we have a complete history of your problems.
- Include a sheet of paper with the Help Desk Ticket ID inside the shipping box. Do not write on the product packaging box. You might be charged a restocking fee for refund if the packaging material or product has blemishes.
- Send the item to USA Service Center after receiving acknowledgment from the Help Desk. (Please make sure you get a confirmation from Help Desk BEFORE you ship so the support team is expecting the RMA)
NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.
Pre Sales Consultant
1875 S. Beverly Glen Blvd, Suite 107
Los Angeles, CA 90025
Aamir Vahidy (US Distributor)
USA Support Office Hours
Contact USA & Canada distributor, Aamir Vahidy, at 1-416-821-4723 if you need to talk to sales or support by phone.
If your product is non-functional or is defective, please create a Help Desk ticket to provide the problem description and product serial number. A Help Desk ticket can be reviewed by sales, support, and engineering staff to provide you with better service.
USA sales related email (also for dealer or resellers inquiries):
firstname.lastname@example.org or email@example.com
Support related email:
firstname.lastname@example.org or email@example.com
New Service Center
262 East 37 Street
Tel: +1 (305) 218-5381
Old Service Center
*** All staff at this service center have been hit hard by COVID-19 and therefore unable to continue to provide service. If you have items with TDSS, please contact USA distributor.
TDSS / Ozark Mountain Audio
1440 State Hwy 248
Branson, MO 65616
* Do not ship to the service center without a Help Desk Ticket number.