Customer Service

  • Call Center (Indiana):+1-408-421-0866 (11:00AM to 4PM CST) Monday thru Friday - Closed Weekends & National Holidays
  • USA sales related email (also for resellers):  sales@branduprise.com
  • Support related email: support@nuprimeaudio.com
  • For product return or service, do not call these numbers. Please follow the following process:
    1. Create a Help Desk ticket at helpdesk.nuoem.com
    2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
    3. Send the item to  
      • Help Desk: [Help-Desk-Ticket-ID]
      • TDSS
      • C/o Robert Smith
      • 7404 W. 125 N.
      • La Porte, IN 46350
  • NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.