1435 hits
How do I connect my DAC to Android or iOS tablet and smartphone?

If you are not familiar with USB audio device, please read the FAQ topics on "What is USB Audio and how do I configure Windows or Mac computer for USB audio and the DAC ?" and "USB Standard and Ports"

The standard USB audio cable that comes with your iOS or Android device can not be used to connect the DAC. You will need a different cable that treat the iOS or Android device as the host, and the DAC as the client. 

  • iOS device - use a genuine or Apple MFI approved USB Camera Adapter cable
  • Android device - use a quality USB OTG cable

iOS Device

USB Audio has always been supported by iOS. You can use Apple USB Camera Adapters to import photos from your digital camera. You can also use Apple USB Camera Adapters to connect other USB devices to your iPhone, iPad, or iPod touch. If you're using an Apple USB 3 Camera Adapter, you need an iPad with iOS 9.3.

Some USB devices need more power than your iPhone, iPad, or iPod touch can provide. If you connect one of these types of USB devices, you might see an alert that says “attached accessory uses too much power." Try one of these steps: 

  • Connect the USB devices to a powered USB hub or secondary power source.
  • Use a Lightning to USB 3 Camera Adapter. The Lightning to USB 3 Camera Adapter has a built-in lightning port, which you can connect to a USB power adapter. This provides power to your iOS device and connected USB device.

Android Device

Prior to version 5.0, the support for USB audio is spotty. Some device manufacturers do a better job than others. In general, Android OS 4.1 and above provide support for USB audio device. If you have doubt, check with your device manufacturer or search for help online. Please do not ask our support staff. In general, similar to iOS device, if the DAC is connected and functioning properly, the Android OS will send the audio to the USB port. There is no need for any system configuration.

We strongly recommend USB Audio Player PRO for high resolution music playback.

Similar to iOS device, if your USB device consumes more power than allowed by Android device, you will need to power the USB device. If you are technically inclined, here's a useful article: http://source.android.com/devices/audio/usb.html

Powered USB DAC

NuPrime DAC-10/10H, DAC-9, IDA-16, IDA-8

Externally Powered USB DAC

  • NuPrime uDSD - should always be connected to computer or a powered USB hub
  • Encore mDSD - can be connected to mobile iOS or Android devices directly, provided that the headphones used do not draw too much power. mDSD should be connected to headphone before connecting to the mobile device. If you don’t hear any sound from iPhone or iPad, try to lower your iDevice system volume, then pressing the mDSD volume up first, then increase the system volume.

How to connect to a powered USB hub - you will need a USB Type A to Type A cable for connecting the Android USB OTG Cable or Apple Camera Adapter Cable to the USB hub.


1433 hits
USB Standard and Ports

For a complete history and explanation of USB standard (1.0, 2.0, 3.0, 3.1) and port types (A, B, C, micro, etc), refer to Wikipedia USB article.

NuPrime communicates and decode digital music from the computer through USB Audio (this is a software standard, not physical USB standard). USB Audio is a software standard that defines how audio devices can communicate with the computer to play music. The USB standard and port type set the physical properties of how devices are to be connected to the computer and the speed limit.

The USB communication is always between a host and a client devices. Some devices such as smartphone or tablet can act as USB host or client device. When a smartphone is connected to the computer, it functions as a client device to the computer. Printer and USB hard drive are USB client devices. Client devices can not work with each other, unless one of the device has the capability to become a host. NuPrime's DACs (including Digital Integrated Amp) are all USB client devices and they are designed to play music from computer, smartphone or tablet. 

Some of the NuPrime models come with two Type-A ports. One of the ports is a standard USB 2.0 port (for audio, USB 2.0 is the standard and USB 3.0 is backward compatible with USB 2.0) for USB audio use. The other port is a proprietary NuPrime digital port that uses the same USB Type-A connector. It is not a USB standard! NuPrime wireless devices (Bluetooth dongle, WiFi audio receiver) use this custom digital port for 5V power as well as digital music signals (in S/PDIF format). For example, if NuPrime WR-100 is to be connected with a non NuPrime DAC, it would have to be powered by a 5V power adapter and connect its optical S/PDIF output to the DAC. But if WR-100 is connected to NuPrime IDA-8 or DAC-9, a single cable is all that is needed.

USB 3.0/3.1 is also compatible with USB Type-C, the latest plug design that’s just starting to gain adoption. This reversible plug is distinct from USB 3.1, though manufacturers may choose to support both at once. For example, the 2015 MacBook and the second-gen Chromebook support the USB 3.1 standard on their Type-C ports, while the OnePlus 2 uses the USB 2.0 standard despite a Type-C port. Don't confuse the USB standard with the port type. 

1283 hits
Speaker Sensitivity

What is speaker's Sensitivity ?

It is defined as the loudness in dB measured at 1 meter from the speaker when one watt is being applied to the speaker. Let's say the spec reads 90 dB.  A scale would look something like this:

90 dB = 1 watt

93 dB = 2 watts

96 dB = 4 watts

99 dB = 16 watts

102 dB = 32 watts

105 dB = 64 watts

108 dB = 128 watts

111 dB = 256 watts


For each 3 dB gain (the amount that your ears can hear as a change), you have to double the wattage.  In our example, a 100 watt amplifer would drive your 90 dB sensitive speaker to a maximum output of 105 dB.  Anything above that would probably be distortion.

1200 hits
What is USB Audio and how do I configure Windows or Mac computer for USB audio and the DAC ?

USB Audio is a standard for digital audio used in PCs, smart phones and tablets to interface with audio peripherals. The source device that produces the data is called the USB Host and the receiving end is the USB Client. So, if a smartphone is connected to a computer, the computer is the host and the phone is a client. But if a DAC is connected to the smartphone, then the phone is now the host and the DAC is the client.

Most USB audio interfaces are USB 1.0 and USB 2.0 compatible, so you should have no problem getting a device to work with any computer manufactured in the last 5 years. A USB audio interface attaches to the computer with a standard USB connector and to the device itself with any number of other connectors, ranging from proprietary connections to standardized connections.

USB Audio devices do not need the bandwidth of USB3.0 and USB3.0 is backward compatible with USB2.0

USB 2.0 can handle bandwidth of 480 MB/second. To put this into perspective, 24 bit/192 khz audio--the highest bandwidth in commercial use--uses approximately 10 MB/second per track of audio. So, a stereo recording would take approximately 20 MB/second or 5 percent of the possible USB 2.0 bandwidth. This large amount of bandwidth available allows for USB audio interfaces to accommodate just about any recording or playback scenario imaginable.

Steps to setup your computer to use external USB Audio device such as a DAC (Digital to Analog Converter):

  1. Connect the USB Audio device to the computer (before installing any device driver).
  2. Install the Windows device driver if it is required (Mac computer does not need to install USB Audio device driver)
  3. Go to the System Preference/Setup and look for Sound device setup. Choose the desire USB Audio device (e.g. NuPrime uDSD, Encore mDSD, ...)

For further information about how to configure the music player software for high resolution music playback, download this user guide: http://www.nuprimeaudio.com/images/productpage/NuPrime-USB-Playback-Guide.pdf

Occasionally Windows users might encounter driver error or not able to install certain device driver files. This is usually due to conflict with previously installed driver. Unfortunately there is no simple solution to this problem. Try the following steps:

  1. Uninstall NuPrime USB audio device driver.
  2. Go to Device Manager and look for any USB audio device driver (or any device driver) that has an error mark next to it.
  3. Delete the driver.
  4. Install NuPrime USB audio device driver again.

1187 hits
AC Switch Setting

Some models do not use automatic worldwide AC switching power supply and therefore require that the AC switch be set to the correct voltage. There are only two positions for the AC switch: 100/115V or 230/240V.  Use the tip of a pen to push the switch either Up or Down firmly.  It is located near the AC socket on the back panel.

All items shipped from the factory are set to 230/240V by default.

1126 hits
Encore mDSD playing DSD file on latest OSX has noise

Please go to MIDI setting on MAC and make sure it is set to 24 bit.

1106 hits
How to preset FM Tuner stations with HD-AVP and HD-AVA?

  1. Go to OSD setup.
  2. Select Setup tab, then Input Config and then Input setup.
  3. Go to Tuner setup.                 
  4. Choose your desire frequency station you wish to store as preset.  Once the frequency is selected, go to Memory option: "Choose your desired station. 50 preset stations"

1072 hits
What is the difference between Pure Direct, Pure Audio, and USB Audio?

Pure Direct and Pure Audio modes are part of the multi-channel mode and utilize the high quality multi-channel DAC. USB Audio goes through a separate high performance stereo DAC board. 

Pure Audio is a 2-channel Stereo mode where multi-channel inputs from the source are converted to 2 channel audio. Pure Direct is a pass-through (from the source device such as BluRay player) mode without any EQ effect. 

Don't confuse Pure Audio or Pure Direct with USB Audio input. If you have a computer connected to HD-AVP through USB Audio, by selecting the USB Audio as input source you will be utilising the high-end stereo DAC (this USB Audio DAC has the same performance as NuPrime DAC-10) instead of the multi-channel DAC for surround sound decoding.

The L&R outputs from 7.1 outputs come from USB DAC outputs or AVP outputs. The USB L&R outputs come only from the USB DAC.  That means if you are using USB Audio as the input, there are two sets of outputs: L&R outputs from 7.1 outputs and USB L&R outputs. This allow you to setup a separate high-end stereo system in another room. Therefore, if you select USB Input as the source, then the USB DAC outputs go to 7.1 L&R RCA and XLR and USB L&R outputs.

1065 hits
What are the meaning of speaker modes TDL-02, .... in HD-AVP?

These are manufacturer preset values that have no meaning to end users. It was part of development setup that should have been removed. This setup will be removed in future firmware update. Please ignore them.

1052 hits
IR codes for HD-AVP

#define REMCODE_OFF 0x02
#define REMCODE_ON 0x20
#define REMCODE_DIRECT 0x0e
#define REMCODE_STEREO 0x13
#define REMCODE_MODEDN 0x11
#define REMCODE_MODEUP 0x19
#define REMCODE_INPUT1 0x1f
#define REMCODE_INPUT2 0x03
#define REMCODE_INPUT3 0x04
#define REMCODE_INPUT4 0x05
#define REMCODE_INPUT5 0x1c
#define REMCODE_INPUT6 0x06
#define REMCODE_INPUT7 0x07
#define REMCODE_INPUT8 0x08
#define REMCODE_Bluetooth 0x09
#define REMCODE_AMFM 0x0a
#define REMCODE_HD5 0xFE
#define REMCODE_HD6 0xFD
#define REMCODE_OPT2 0xFC
#define REMCODE_COAX2 0xFB
#define REMCODE_AN2 0xFA
#define REMCODE_AN3 0xF9
#define REMCODE_AN4 0xF8
#define REMCODE_EXT71 0xF7
#define REMCODE_PLAY 0x00
#define REMCODE_FREQDN 0x0b
#define REMCODE_MENU 0x14
#define REMCODE_OK 0x18
#define REMCODE_HOME 0x10
#define REMCODE_RETURN 0x49
#define REMCODE_DOWN 0x12
#define REMCODE_UP 0x16
#define REMCODE_RIGHT 0x0c
#define REMCODE_LEFT 0x17
#define REMCODE_EXIT 0x4a
#define REMCODE_INFO 0x50
#define REMCODE_OPTION 0x4d
#define REMCODE_VOLUP 0x4b
#define REMCODE_VOLDN 0x4f
#define REMCODE_A 0x1b
#define REMCODE_EQ 0x44
#define REMCODE_B 0x42
#define REMCODE_HD2_OUT 0x1A
#define REMCODE_C 0x40
#define REMCODE_DIM 0x5a
#define REMCODE_D 0x48
#define REMCODE_MUTE 0x45
#define REMCODE_REPEAT 0x57
#define REMCODE_CEC_SubTitle 0x5b
#define REMCODE_CEC_Audio 0x47
#define REMCODE_CEC_PlayPause 0x4E

If you are using a Pronto IR remote control, replace "0x" in the above code to "20bf".  If still does not work, replace 0x with FD04.


1048 hits
What kind of volume control and preamp do you use for your DAC?

In traditional pure-analog designs, a switch-resistor network for volume control works best but is very expensive due to the use of many high precision discrete resistors. Next is a high-quality volume pot. You rotate the pot to change resistance, which in turn attenuates volume. A volume pot is non-linear and has balance issues at low volume.

A DAC typically has a mix of analog and digital inputs. Some DACs convert the analog input into digital to utilize the DAC's internal digital volume control and inputs selection, avoiding the use of expensive analog preamp and volume control as described above. The performance degradation of the analog input that has to go through A2D, volume adjustment and then D2A depends on implementation, which is beyond the scope of this discussion. Digital inputs on the other hand should go through the high-end DAC's internal volume control for best performance. 

Therefore it make sense to best adjust the volume in the digital domain for digital signals, and use an analog preamp and volume control for analog inputs.

Our DAC-9 and DAC-10* have analog inputs without A-to-D conversion. We use a mixed analog and digital volume-control design. The digital volume control’s 0.5db steps are sent to the DAC for the best possible result. The DAC’s analog output and analog inputs from other sources then go through a switch-resistor network. The DAC's output is switched straight through with minimum resistance. For analog inputs, the switch resistor network provides the best possible result. 

In conclusion, we feel we’ve developed the best type of volume control and preamp for a modern DAC.

1009 hits
MCH-K38 front panel buttons and LED lights

The buttons on the front panel are toggle on/off switch. 

Power button:  Red means Standby and Green means power on.  No Light means AC power switch off.

Channel 1 ~ 8, Red light means the source is set to XLR and Green means the source is set to RCA.  No Light means the channel is turn off.

The light in between 1 & 2, 3 & 4, 5 & 6, and 7 & 8 are Mono indicators.  Red light also means the source is set to XLR and Green means the source is set to RCA.  No Light means the channel is turn off.  The mono channel can be toggled on/off with channel 2, 4, 6, & 8. 

Please make sure to press the buttons to turn on the channels.  Since our stereo lights are very small LED on the button top, so it might be easy to miss if its put inside the rack.

917 hits
What some of the amps have the same power rating at 8 and 4 Ohms ?

There is two side to a coin. The truth is that the amp is capable of more power than the spec suggested. So if 4 and 8 Ohms are specified at 100Wx2, that means the power supply is a 200W PSU. And we are extremely conservative about our power rating (we provide conservative RMS rating, not peak power). A customer reported 180W for IDA-8 because he is using just one channel to do the measurement. So, if IDA-8 is in a bigger case, and we put in a 300W PSU, you will see a higher rating. In reality, you get more than 100W per channel from the 200W PSU, because not both channels are driven at the same time.

Why don't we put in a bigger PSU? Each model is designed for specific product position and adding more power will certainly increase the cost and size of the product.

905 hits
How to remove humming noise when another DAC or AVP is connected to MCH-K38 with XLR cables?

Due to the XLR shield and ground pin specification (see https://en.wikipedia.org/wiki/XLR_connector), some manufacturers implement it differently from others, therefore there could be humming noise if a non NuPrime product is connected to MCH-K38 using XLR cables.

XLR Hum Eliminator products from http://www.ebtechaudio.com/hedes.html can be used to completely remove the noise and improve performance.

856 hits
What are the video resolutions supported by HD-AVP?

Playback from hard disk or DLNA (LAN) can only support up to 1080P resolution.  Playback from HDMI support HDMI 1.4 4K but not HDMI 2.0 4K. The HDMI 1.4 specification supports 4K formats: 3840 pixels wide by 2160 pixels high @ 24Hz | 25Hz | 30Hz 4096 pixels wide by 2160 pixels high @ 24Hz

818 hits
How to turn on device that has no power on trigger?

Use energy saving power strip such as "Tripp Lite 8 Outlet Eco-Surge Protector Power Strip" where turning on the master device will turn on all the source devices. Tripp Lite power strip also comes with good noise filter.  Another type of power strip such as "Belkin 8-Outlet Conserve Switch Surge Protector with 4-Foot Cord and Remote" is also highly rated by consumers.


816 hits
How to reset WR-100?

Keep pressing the reset key at the back for 6 seconds or more, then release, and WR-100 will reboot within 10 seconds. Wait one minute for it to be operational again.

813 hits
Can't play DSD256 with Audirvana 2.5 on a Mac

Mac OSX does not support native DSD, it only supports DoP (DSD over PCM). DAC-9 and DAC-10 only support DoP 128.

802 hits
Is the Line-Out / Subwoofer Out full range?

All the Line Outs or Subwoofer Outputs from all the DACs and Integrated Amps are full range.

The subwoofer outputs from home theater products are filtered according to the device setting.

765 hits
If I am using your DAC with a preamp or integrated amp, how do I set DAC’s preamp volume?

It depends on how good the volume control on your preamp or integrated amp is. Basically you want to set the volume of the less accurate preamp as high as possible (90% of maximum for example) and use the better preamp to make the fine adjustment. If both are equally good, set both to around 0db (mid-point). It is easier to test your preamp at low volume. Set DAC-9 to near maximum volume and try it out with your integrated amp. Does the music sound well detailed at very low volume? Do the opposite and compare again.

757 hits
Where can I find a good power strip?

For 110V AC, we recommend Tripp Lite Isobar power strip.

726 hits
Is the SUB output active in 2 channel stereo?

Sub output is available for all selections.

719 hits
Airplay does not work for HD-AVP and HD-AVA

Please download the latest firmware for HD-AVP and HD-AVA.

717 hits
What are "bass management", "single/double post positioning device", and "comprehensive cross-over design" features ?

These are all marketing descriptions.

Bass management is the LFE in the audio setting (OSD setting > Setup > Speaker Setup > LFE Level)

"Increasing the performance of single/double post positioning devices" and "comprehensive cross-over design" means there are variety of settings you could configure the unit to suit your system, such as speaker range/position, speaker size, speaker level, etc.


599 hits
How does NuPrime achieve its price-performance advantage over competitors?

Product Pricing

Let’s have a look at pricing. We don't price a unit based on how good it sounds within our own product line or compared with the competition. We are an engineering company plain and simple. We don’t price our amps based on weight or workmanship. We price our products based on cost. Over time costs come down due to innovations and performance advances. For example, you may know that preamp switch resistors are quite expensive. We have learned how to implement them at a much lower cost by using FPGA, a big logic chip. Designs that were once exclusive to super-expensive preamps now occupy of our modestly priced amps and DACs. We’ve advanced from a bank of expensive resistors to a fruitful chip. In terms of cost difference the journey from one to the other amounts to an order of magnitude. Similarly, our amplifiers employ a naturally occurring self-oscillating design principle to generate the PWM pulses for Class D sampling rather than incorporating a relatively expensive PWM generator. In short, instead of marketing a crazy-expensive amp, we’re in a position to sell an STA-9 at $649.

Vertically Integrated

Typically a brand works with an OEM factory, including supplier factories, to achieve its target products. It isn't often that a brand owns its own factory. Atypically, NuPrime is vertically integrated: we don't subcontract for amplifiers and power supplies. Our in-house engineering team makes it unnecessary to spend elsewhere for what we do so well. Our stocked parts range from raw materials and ICs to semi-assembled boards. Hybrid Class-D switching and linear power supplies, DACs, preamps, and anything else we require are conceived and achieved in-house. Admittedly, we can't do it all. On occasion we partner to develop a product another company does better. In short, NuPrime customers benefit from our R&D, efficiency and fruitful associations.